Empleo como Bilingual customer service agent (tourism) en Bogotá alrededores, DYNINNO COLOMBIA SAS

Descripción general

At Dyninno Colombia we are seeking for goal-oriented individuals to join us as Customer Service Bilingual Agents. If you’re looking to build a career and are confident, you have the skills and experience to help us succeed, we want to work with you!

As a customer service agent, you’lll be responsible for customer care, resolving clients’ issues, adjusting the passengers’ bookings via phone or email.

Send the CV to *********.***@*******.***

Benefits:
• Average salary $2.800.000 (Base salary $2.500.000 + performance bonuses)
• 5 working days, 2 days off
• Direct contract with Dyninno Colombia
• Work for the global respected travel company with 20 years of market experience
• Extensive Promos&Bonuses program
• Participation in global-scale projects
• A young team of super specialists
• Ambitious tasks that’ll take you to the next professional level
• Work in a modern and convenient office

Responsibilities:
The customer service agent is the position responsible for providing service to the company’s clients with existing reservations and at the same time assisting the sales department with technical GDS procedures, working on customer preferences and company interests.

The customer service agent will be involved and maintain operative working relationships with the sales and all support departments. The agent’ll provide the team with the required information regarding such processes as ticket issuance, exchange procedures, refund procedures, name corrections, flight reinstatements, etc.

Ideal candidate will have:
• Excellent verbal and written English communication skills
• High school diploma
• Experience in customer care, preferably in travel
• Problem-solving ability and effective decision-making skills
• Strong customer service orientation
• Chat experience is a plus
• Basic PC keyboarding skills
• A general knowledge of geography